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6. Using Additional Features
576-36-750 DBS 576 (USA), issued October 2000 93
Placing the monitoring extension back on-hook, or pressing ON/OFF or FLASH
will cancel the monitoring mode.
SILENT MONITOR
The Silent Monitor feature allows an ACD supervisor to monitor a call between an
ACD agent and a caller without the knowledge of either party. (See CAUTION,
above.) If necessary, the ACD supervisor can initiate a three-way call by barging
into the call.
Action Result
Dial the monitoring extension
access code (default = 776).
OR...
Press an FF key assigned the
monitored access code and the
extension number of the moni-
tored extension.
OR...
While the handset is on-hook,
press an FF key assigned to the
Room Monitor followed by the
monitored extension number.
The monitoring extension enters the monitoring mode.
The monitoring extension will automatically enter the
monitoring mode.
CAUTION – When using the ACD “Silent Monitor” feature, in
some states it is illegal (or civilly actionable) to monitor telephone
communications without giving prior warning to all participants.
These laws do not make the Silent Monitor feature on a telephone
system illegal. Before activating this feature, please check
applicable state and federal laws.
1. To set up the monitoring extension