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Call Handling
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Parking Calls
Two types of call parking are available from the console: and Call Park -
Specific Orbit. You can also retrieve a call that was transferred to the
wrong extension.
Call Park - System
Parking a call is the same as placing it on hold except that the call is held
by the system not by the console Hold keys. When you park a call, the
system assigns it to a parking orbit and displays the Call Park Retrieve
access code and the Park Orbit number. You can then use paging to
announce the call and the digits the paged party must dial to retrieve the
call.
To park a call:
• Press [S
YSTEM PARK].
To return to the caller if all park orbits are in use:
• Press Cancel.
To retrieve a parked call:
• Dial the Call Park Retrieve Feature Access Code, and then dial the
Park Orbit Number.
To re-park the call:
• Press [P
ARK AGAIN]. The [PARK AGAIN] softkey is only available
immediately after you answer the call.
Call Park - Specific Orbit
Call Park - Specific Orbit allows the called party to park a call in a specific
orbit by entering a two-digit (01-25) orbit number.
To park a call in a specific orbit:
1. Press [S
YSTEM PARK].
2. Enter a two-digit Orbit Number (01-25).
If the selected orbit already has a parked call, press Orbit Number and
then enter another orbit number.