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Table of Contents
3
Chapter 1: Getting Started
Introduction ....................................................................................................... 9
About the Console ............................................................................................ 9
Before you begin ......................................................................................... 9
Console Components ................................................................................ 10
Using this Guide ............................................................................................. 14
Conventions .............................................................................................. 14
Adjusting the Console ..................................................................................... 15
Adjusting the Ringer Volume ..................................................................... 15
Adjusting the Handset and Headset Receiver Volume ............................. 15
Turning the Console Bell (Ringer) Off/On ................................................. 15
Switching to Night/Day Service ................................................................. 16
Setting the Console Language .................................................................. 16
Programming Macros ...................................................................................... 17
Special Function Softkeys ......................................................................... 19
Programming a Macro for Transfer-to-Voice-mail ..................................... 20
Programming a Macro for Last Call Recovery .......................................... 20
Using a SUPERSET™ PKM48 with the Console ........................................... 21
Powering the Console ..................................................................................... 21
Chapter 2: Call Handling
Answering Calls .............................................................................................. 25
New Call Indication ................................................................................... 26
When Multiple Calls are Waiting ............................................................... 26
Extending (Transferring) Calls ........................................................................ 26
Misdialed Numbers ................................................................................... 27
Reaching a Busy Destination or an Extension
with Do Not Disturb Activated ................................................................... 27
Reaching an Extension with an Advisory Message .................................. 28
Placing Calls ................................................................................................... 28
Placing a Call on Hold ..................................................................................... 28
Hold Recall ................................................................................................ 29
Hold Pickup ............................................................................................... 29
Stacked Hold ............................................................................................. 30
Setting up Conferences and Call Splitting ...................................................... 30
Answering Recalls .......................................................................................... 31
Answering Intercepts to the Console .............................................................. 32
Paging from the Console ................................................................................ 32
PA Paging ................................................................................................. 32
Extension Paging ...................................................................................... 33
Park and Paging ........................................................................................ 34
Placing Ringing or Paging Intercom Calls ....................................................... 34
Setting and Canceling Do Not Disturb on an Extension ................................. 35
Setting and Canceling Message Waiting on an Extension ............................. 35