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Inter-Tel
®
Model 8500 User Guide
LEARNING MORE
Q6. Why can’t I program a Station Speed-Dial number to the button I want?
A6. Your system administrator has programmed that button as a non-programmable but-
ton. Because you cannot override system programming from your endpoint, you must
choose another button.
Q7. Why don’t the local telephone company star codes (i.e.*82, *69, etc.) work when I use
the Outgoing Call feature code (
by default) to call an outside number?
A7. Rather than pressing to access an outside line, you must dial a Select Line Group
number before you can use the star codes. For example, if your system is using the
default Select Line Group numbers, dial 92001 to access that line. Once you have dial
tone, you can dial the star code and the number.
Q8. Why can’t I use ASR to enter my e-mail password?
A8. To prevent others from overhearing your password, you must enter it using the dial-
pad buttons on your endpoint. See page 71 for additional information about entering
your e-mail password if E-Mail Reader is enabled for your mailbox.
Q9. If my e-mail password expires for my e-mail client and I have to change it, do I also
have to update it for my mailbox?
A9. Yes. Whenever you change your e-mail password, you will be prompted to update it
for E-Mail Reader. See page 71 for additional information about entering your e-mail
password.
Q10. Why don’t I have e-mail and fax messages in my mailbox?
A10. If your mailbox is the standard voice mailbox (see page 6), you will not receive e-
mail and fax messages in your mailbox. To receive these types of messages, E-Mail
Reader must be enabled for your mailbox. Check with your voice mail administrator
to see if E-Mail Reader is enabled for your mailbox.
Q11. Why do I get the wrong response when I try to complete a task by saying a command?
A11. Several things affect the system’s response to voice commands. One reason the sys-
tem may not be responding to voice commands is that Automatic Speech Recognition
(ASR) may not be enabled on your system. If your system’s voice prompts do not
include the option to “say” a command, then ASR is not enabled. See page 8 for addi-
tional guidelines for using ASR.
Q12. Sometimes I experience audio problems on my endpoint such as echo, distorted
sound, or choppiness. To whom do I report this?
A12. The system has an audio diagnostics feature that users can access to diagnose audio
problems. Contact your system administrator if you are having audio problems. If the
Audio Diagnostics feature is enabled on your system, your administrator can provide
you with instructions about how to use the audio diagnostics feature.
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