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Inter-Tel
®
Model 8500 User Guide
Requesting
a callback 17
a reminder message 39
Agent Help 63
agent help 63
Responding to a Waiting Call 19
Retrieving Messages 29
Returning
endpoint to default 44
feature buttons to default 55
to a call 20
Reverse Transfer (Call Pick Up) 23
Ring Intercom Always 16
Ring Types 42
S
Saving Last Number Dialed 25
Saving Volume Levels 42
Screening Calls 58
Search Order 48
Secondary Extension Button Assignments 56
Secondary Language 44
Selecting a Ring Tone 42
Sending Calls to Voice Mail 22
Sending Messages 35
Setting
account codes 58
mailbox preferences 45
personal options 78
preferences 42
remote messaging 49
voice mail preferences 45
your e-mail password 71
SMDR (Station Message Detail Recording) 58
Software Compatibility 10
Speaker 27
Speed Dialing 51
Standard Account Codes 58
Standard Voice Mailbox Flowchart 95
Station Message 17
Station Message Detail Recording 58
Station Speed Dial 51
System Administrator 82
System Hold 20
System Speed Dial 53
T
Terminating ACD Agent Calls 66
Timers 24, 66
Transferring Calls 22
U
Using
account codes 58
advanced mailbox 70
defaults 13, 18, 38, 39
do-not-disturb mode 38
feature buttons 55
group listen 27
headset 26
message button 29
mute button 27
off-hook voice announce 17
record-a-call 53
reminder messages 39
secondary extension buttons 56
speaker and microphone 27
voice mail messages 32
V
Voice Mail
administrator 5
messages 17, 32
options 45
Voice Mail Flowchart
advanced mailbox 79
standard mailbox 95
Voice Mail Messages
canceling unheard messages 37
recording and sending 35
recovering deleted 34
Volume Levels 42
W
Waiting Calls 19
What the Administrators Can Do for You 82
What You See and Hear 9
Working in Hunt Groups 64
Wrap-Up Timer 66
Z
Zones, Page 54