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Inter-Tel
®
Model 8500 User Guide
MOVING ON
USING THE VOICE MAIL DIRECTORY
With the voice mail directory, subscribers and non-subscribers can use ASR (if
enabled) or dialpad buttons to search for names in the directory. Subscriber names are
automatically added to the directory when their mailbox is initialized. ASR may not
be able to locate names that are pronounced differently than they are spelled. For
these types of names, use the alternate search method of spelling the name using the
endpoint dialpad buttons (see table below).
You begin a search by dialing the system voice mail extension and selecting the direc-
tory option. You are prompted to say or spell the name of the mailbox user you want
to search for. For example, if you say the name John, the system locates all of the sub-
scribers with the first or last name of John. The list of names returned might include
the names John Smith, John Jones, John Nielson, David John, Robert John, etc.
When one to 10 matches are located, you can browse the list of returned names by
selecting the Previous (say “Previous” or press ) and Next (say “Next” or press
) options. The directory lists are circular. That is, when the end of the list is
reached, the next name played will be the first name in the directory. When the correct
name is played say “Yes” or press to select it.
If the system locates more than 10 matches, you can either browse the list using the
options mentioned above, or filter the list by responding to the filtering questions gen-
erated by the system. Based on your responses, the system filters the list to include
first or last name matches only. If the system cannot locate an exact match, it returns
the closest match found.
To use the dialpad buttons to spell a name: When prompted, press a single button
on your endpoint dialpad for each letter or character entered. For example, dialpad
button contains the letters ABC, button contains DEF, etc. To enter “JONES,”
you would press
. Press for “Q”, for “Z”, and for punctu-
ation marks.
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