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Inter-Tel
®
Model 8500 User Guide
LEARNING MORE
FREQUENTLY ASKED QUESTIONS (FAQS)
This section includes some of the most frequently asked questions. If you have prob-
lems with your endpoint or mailbox, refer to this section before you contact your sys-
tem, voice mail, or network administrator or your local Inter-Tel provider.
Q1. How can I retrieve messages if I don’t know the password for my voice mail?
A1. Try using your extension number, which is your default password. Or, maybe you
don’t have a password, in which case pressing is all you need to do. If these
options don’t work, contact your system administrator, who can change or erase the
password for you. You can then retrieve your messages and reset the password, if
desired (see page 45).
Q2. How do I program System Speed-Dial numbers?
A2. Only your system administrator can program System Speed-Dial numbers. You can,
however, program up to ten Station Speed-Dial numbers (see page 51).
Q3. How can I set the number of rings that are allowed before the call is sent to voice
mail?
A3. Only your system administrator can change the number of rings.
Q4. Why can’t I hear dial tone when I pick up my handset?
A4. Your endpoint may be in headset mode. While on-hook, enter the Headset Off feature
code (
) or the Headset On/Off feature code ( ).
Q5. Why can’t I retrieve deleted messages?
A5. The system may have erased your message. After a programmed amount of time has
lapsed, up to 24 hours, the system automatically erases all deleted voice mail mes-
sages (see page 34). If you attempted to recover a deleted voice mail message within
this time frame but you were still unsuccessful, your voice mail system may not have
sufficient space programmed to store deleted messages. Or, your telephone system
may not be using a software version that supports this feature. If you are attempting to
recover a deleted e-mail or fax message (E-Mail Reader enabled) contact your voice
mail administrator to see how long you have to recover deleted e-mail and fax mes-
sages.
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