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Inter-Tel
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Model 8500 User Guide
Index
A
About This Guide 2
About Voice Mail 5, 7
Accessing
e-mail messages 73
fax messages 76
voice mail messages 32
your mailbox 30
Account Codes 58
ACD Agent Wrap-Up Period 66
ACD Hunt Groups 64
Adding Parties to a Conference 21
Adjusting Your Endpoint’s Viewing Angle 12
Administrators 82
Advanced Mailbox
using 70
voice mail flowchart 79
Agent Help 63
Agent IDs 64
Alternate Greeting 14
Assigning Secondary Extension Buttons 56
Automatic Call Answer 43
Automatic Call Distribution (ACD) 64
Automatic Speech Recognition (ASR) 7
Automatic System Forwarding 24
B
Background Music 43
Buttons
DSS/BLF 56
feature 55
lamps 5, 9
mute 27
secondary 56
special 4
C
Call Pick Up (Reverse Transfer) 23
Call Waiting 19
Callbacks 17
Calls
enabling/disabling hunt groups 64
ending ACD 66
forwarding 24
making conference 21
making emergency 19
picking up reverse transfer 23
placing non-handsfree 16
placing on hold 20
receiving non-handsfree 17
receiving off-hook voice announce 17
redirecting 18
returning to held caller 20
transferring 22
waiting for called endpoint 17
Camp On 17
Canceling
call forwarding 24
callback requests 17
do-not-disturb 38
messages 29
queue requests 19
reminder messages 39
unheard voice mail messages 37
Cascade Levels 49
Changing
call screening transfer method 47
directory name 15
e-mail password 72
fax destination number 48
keymaps 43
language 44
message search order 48
personal greeting 15
remote access password 61, 62
transfer method 47
voice mail message envelope 46
voice mail password 45
voice mail, e-mail, and fax message envelope 78
volume levels 42
Clearing Reminder Messages 39
Conference Calls 21
Connecting a Headset 26
D
Default Feature Codes 79
Defaults
do-not-disturb message chart 38
feature codes 86
mailbox password 13
outgoing call feature code 18
reminder message chart 39
Deleting Station Speed-Dial Numbers 52
Delivery Options 36
Dial Tones 42