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Page 226
System Features
AXXESS
®
ADMINISTRATOR’S GUIDE – January 2004
FWD Button
If a station is programmed for Forward No Answer or Forward No Answer/Busy and receives
a transferred call, the Forward No Answer timer is started when the intercom call from the
transferring station begins ringing. The Forward No Answer timer is restarted if the transfer-
ring station completes the transfer before the timer expires (the transferred call will then be for-
warded when the timer expires).
Agent Help Request calls, queue callbacks, and recalls do not forward, except that a recall at
an attendant’s station will forward to another station.
FWD BUTTON
Some Inter-Tel phones use a combination of the default key and forwarding menu
keys. When the default key is pressed, the display shows a menu of call forwarding
options. The user must then select the desired option by pressing the corresponding key next to
the display. If the key is programmed to use any other Forward feature code (355-358)
the forwarding options will not be displayed when the key is pressed; the Inter-Tel
phone will operate the same as any other Inter-Tel phone.
Any Inter-Tel phone user can make any user-programmable button a button that uses
one of the forwarding feature codes (355-358). Refer to the procedures on page 167 for pro-
gramming user-programmable buttons.
A user-programmed button is lit only when the station is programmed for the call for-
warding condition enabled by that button. For example, if a user-programmed button is
set to forward calls when the station is busy, the button will be lit when the Forward If Busy
feature is enabled, but not if the Forward If No Answer feature is enabled.
If an Inter-Tel phone user has both a fixed button and a user-programmable
button, the fixed button will always light when the station is forwarded. However, the user-pro-
grammable button will be lit only when the forwarding option activated by that button
has been selected. For example, if the user has the Forward All Calls feature programmed
under a user-programmable button, that button will light if either the fixed or programmable
button is used to select that feature. However, if the fixed button or a feature code is
used to set the Forward If Busy feature, only the fixed button will light.
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