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System Features
AXXESS
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ADMINISTRATOR’S GUIDE – January 2004
Maintenance of Node-Spanning Hunt Groups
Maintenance of Node-Spanning Hunt Groups
• Deletion of ACD Agents is different in version 5.3 or later because agents must be
defined globally. In previous versions, deletion of an agent resulted in removal of the
agent from any hunt groups in which the agent was a member and also logged the agent
out. With node-spanning hunt groups, deleting an agent from a hunt group can be done
from the node on which the hunt group resides or from a remote node.
— If an agent is deleted on the node containing hunt group(s) of which he is a mem-
ber, then the agent is removed from all hunt group(s) on that node and is logged
out.
— If the agent is deleted from a remote node, the agent is logged off from that node,
but remains a member of any hunt group(s) located on other nodes.
• Deletion of ACD Hunt Groups in previous versions resulted in all member stations
being logged out. In version 5.3 or later, this will apply to off-node, logged-in stations
also. When the hunt group is deleted, all remotely logged-in stations will be logged out.
• If the extension number of an ACD Hunt Group is changed, any local or remote stations
that are logged in will reflect the change. If links are down at the time of the change,
remote nodes will not receive the change and an import/export process will be neces-
sary to update the information on the affected nodes.
• Removing an Agent ID from a hunt group agent list logs out any station, local or
remote, that is logged in to that hunt group using that Agent ID.
• With the node-spanning features of ACD hunt groups, changing Agent IDs can be done
from two possible locations: on the node where the group resides or on a node where
the logged-in station resides.
— When changing an Agent ID on the node where the hunt group resides, the
remotely logged-in station using that Agent ID will be logged out even though the
Agent ID still exists on the remote node. The hunt group will then contain the new
Agent ID in its removed list, making the new Agent ID available for log-in use.
— When changing an Agent ID on the node on which the logged-in station resides (a
node remote from the hunt group), the remote member will be logged out and the
old Agent ID will no longer exist on that node. The hunt group on the original node
will contain the old Agent ID in its removed list, because this ID still exists on that
node.
• During a database restore on a node containing ACD hunt groups that use Agents IDs,
all Agents IDs are placed into each hunt group’s removed list. All stations will be
logged out during the restore.
• When the extension number of a logged-in station is changed, the new extension will be
logged in with the same Agent ID and will not be disconnected. This applies to stations
logged in both remotely and locally.