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Troubleshooting
User’s Guide 12–6
Microsoft
ActiveSync
cannot locate
my iPAQ Pocket
PC when
I synchronize.
■ Be sure the device is on.
■ Be sure all cables are securely connected.
■ Remove your iPAQ Pocket PC from the HP Desktop
Cradle or disconnect it from the Autosync Cable, power
on the device by pressing the Power button, then put it
back in the synchronization cradle or connect it to the
cable.
■ Reset the device by using the stylus to lightly press the
Reset button.
■ Check Connection Settings in ActiveSync on your
computer to ensure the communications port you are
using is active.
I cannot open
e-mail in
Messaging after
I restore using
Microsoft
ActiveSync.
Use Microsoft ActiveSync to synchronize your iPAQ Pocket
PC with your computer. For more information, refer to
“Synchronizing Your Pocket PC with Your Computer” in
Chapter 2.
I tried to
synchronize
a workbook
and the file
is unresolved
in Microsoft
ActiveSync.
Pocket Excel does not support all Excel formatting;
therefore, Microsoft ActiveSync cannot synchronize the file.
(Continued)
Problem Solution