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Using Basic Phone Functions
Picking Up a Call for Another Extension
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 46
2
Picking Up a Call for Another Extension
You can pick up a call that is ringing at another extension.
You can use star codes for this feature. For more information, see Using Star
Codes on Cisco IP Phones, page 76. On Cisco SPA301 and SPA501G, this
feature is available only by using the star codes.
Task Instructions
Picking up a call by
entering an extension
number
Use this method when you know the extension
number of the ringing call.
1. Press the right-arrow navigation button to
display other softkeys.
2. Press .
3. Enter the number of the extension where the call
is ringing. The phone displays information about
the call.
4. Press to answer the call.
Picking up a call by using
a list of ringing calls
Use this method when you are unsure which phone
is ringing.
1. Press the right-arrow navigation button to
display other softkeys.
2. Press or . The phone briefly
displays the message: Gathering Call Info.
3. Scroll to the call that you want to answer.
4. Press to answer the call.
Picking up a call by using
a button on your phone
If your phone is configured with an Individual Pickup
button, Phone Monitor button, or Line Monitor button
for another user, press the button to pick up a
ringing call.
Pickup
Dial
grPick
GrPickup
Dial