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Using Basic Phone Functions
Placing, Answering, and Managing Calls
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 33
2
Answering, Diverting, and Ending Calls
Speaker and headset not available for Cisco SPA301.
Task Instructions
Answering a call Options:
• Lift the handset, press or , or press a line
button (if applicable).
• Press .
• If multiple lines are ringing, press the line button
to select a line.
Answering a second call
during an active call
Press the flashing line button (or on the
Cisco SPA301) to place the active call on hold and
answer the new call. Press the button again to
toggle between the two calls.
On Cisco SPA50xG models (except Cisco
SPA501G and SPA502G), the information for the
active call appears in the main area of the screen.
The information for the held call appears in a black
bar at the top of the screen.
On Cisco SPA525G/G2, the information for the
active calls appears on the screen. A white border
indicates the active call.
Diverting a call to the Call
No Answer Number
Not available on Cisco SPA301 or Cisco SPA501G
Press . The call is immediately forwarded to
the Call No Answer Number (by default, voicemail).
For information about setting the Call No Answer
Number, see Forwarding All Calls, page 43.
Placing a call on hold Press the Hold button (or the button on
Cisco SPA301). The caller hears a series of beeps
or music on hold (if configured).
Resuming a call on hold
Cisco SPA301 Press twice.
Cisco SPA502G Press .
All other models Press the flashing line button.
Answer
FLASH
Ignore
FLASH
FLASH
Resume