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Getting Started
Using Softkeys to Handle Calls
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 17
1
Using Softkeys to Handle Calls
Softkeys are dynamic buttons that appear on the phone screen to provide access
to special functions for the current task or the selected menu.
Four softkeys can be displayed at one time. When additional options are available,
a right-arrow icon (>) or left-arrow icon (<) appears at the right or left end of the
softkey area. Press the left-arrow or right-arrow navigation button to view more
softkeys.
Refer to the following table for information about common softkeys for handling
calls.
NOTE Softkey labels vary on different models. Availability of a particular softkey depends
on the phone state, the configuration, and the phone model. Not available on the
Cisco SPA301 or the Cisco SPA501G.
Softkey Function
> or < Indicates that more softkeys are available by pressing
the left-arrow or right-arrow navigation button.
Answer Answers a ringing call.
Bxfer, BlindXfer To transfer a call to another user without announcing the
call, press this softkey, enter the extension or phone
number, and then press the softkey again. Also see
Transfer or Xfer.
Call Rtn Returns the last call that was received on this phone.
Cfwd, -Cfwd Press to forward all incoming calls. Then enter
an extension or phone number. Press to receive
calls normally.
Dnd, -Dnd, Clr Dnd Press to prevent calls from ringing your phone;
calls are forwarded to your Call Forward All number.
Press or to receive calls normally. Also
see Ignore.
Conf During an active call, press this softkey to initiate a
conference call. Enter a number, wait for an answer, and
then press again. Also see Conflx or Conf Line.
To end the conference for everyone, press or
hang up. To exit the conference and allow the other
callers to continue the call, press .
Cfwd
-Cfwd
Dnd
-Dnd
Clr Dnd
Conf
End Call
Join