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3-11
Cisco IP Phone 7960 and 7940 Series User Guide
78-10182-08
Chapter 3 Placing a Call and Other Basic Phone Tasks
Making Telephone Calls
• Putting a Call on Hold, page 3-6
• Redialing the Last Number Dialed, page 3-8
How to Pick Up Calls Within Your Group
Call pickup allows you to pick up incoming calls within your own group. A
“group” in this sense is any consolidation of Cisco IP Phone extensions, as
defined by your system administrator. For example, your group might contain
co-workers in neighboring offices or cubes.
Activate call pickup so that an incoming call delivered to another extension in
your group rings on your extension.
Procedure
Step 1 Press any available line button on your Cisco IP Phone.
Step 2 Press the PickUp softkey. The call now rings on your phone.
Step 3 Answer the incoming call.
Tip If there is more than one incoming call involved when you activate call pickup,
the first unanswered call will ring at your phone.
Related Topics
• Storing and Retrieving a Call Using Call Park, page 3-9
• How to Pick Up Calls Outside of Your Group, page 3-11
How to Pick Up Calls Outside of Your Group
Group call pickup allows you to pick up incoming calls within your own group or
in other groups. A “group” might contain co-workers in neighboring offices or
cubes.
You must dial the appropriate call pickup group number when using this feature.
A call pickup group number is provided to you by your system administrator.