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Chapter 3 Placing a Call and Other Basic Phone Tasks
Making Telephone Calls
3-6
Cisco IP Phone 7960 and 7940 Series User Guide
78-10182-08
Putting a Call on Hold
When you put a call on hold, the call remains active even though you and the other
party cannot hear one another. You can answer other calls while a call is on hold.
Note Engaging the Hold feature generates music or a beeping tone. For this reason,
avoid putting a conference call on hold.
Table 3-4 lists ways to use the Hold feature:
Related Topics
• Placing a Call, page 3-2
• Answering a Call, page 3-4
• Ending a Call, page 3-4
• Muting a Call, page 3-5
• Transferring a Call to Another Extension, page 3-7
Ta b l e 3-4 Putting a Call on Hold
If you... Then...
want to put a call on hold Press the Hold softkey.
want to resume a call on hold Press the Resume softkey.
have multiple calls on hold Use the Navigation button to select the desired call before you press
Resume.
have multiple calls on multiple
lines on hold
Press the line button for the line to which you want to switch and
use the Navigation button to select the desired call. Press Resume.
If you cannot use the Navigation button because only one line
displays on your phone’s LCD screen, press the line button next to
the call that you want to resume.
If your phone opens a new line when you press the line button, press
the EndCall softkey to return to the desired call.
Tip If you are using multiple lines, to see the phone number for
a call you have on hold, press the ? button followed by the
line button of the call on hold.