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Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G
OL-6313-01
Chapter 6 Troubleshooting the Cisco IP Phone
Erasing the Local Configuration
Cisco IP Phone 7902G
Procedure
Step 1 Lift the handset, then press and hold the Menu button for about 3 seconds.
Step 2 Press # to go to the extended menu.
Step 3 Enter the code # 322873738.
Step 4 Hang up the phone. The phone resets.
Cisco IP Phone Models 7905G/7912G
Procedure
Step 1 Press the Menu button.
Step 2 Use the Navigation button to select Settings, and then press the Select softkey.
Step 3 Use the Navigation button to select Network Configuration, and then press the
Select softkey.
Step 4 Perform either of these procedures:
• Procedure A:
–
Press **2. The phone displays “Do you want to reset all system settings
to default values?”
–
Press the Ye s softkey.
• Procedure B:
–
Press **#. If your phone displays “Enter Admin Password,” enter your
password and then press the Enter softkey. Make sure that an unlocked
padlock icon appears in the upper-right corner of your LCD.
–
Scroll to Erase Configuration.
–
Press the Ye s softkey and then press the Save softkey.
The phone cycles through normal startup procedures.