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Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
OL-23874-01
Chapter 6 Monitoring the Cisco Unified IP Phone Remotely
Device Logs
Load ID incorrect Load ID of the software file is of the
wrong type.
Check the load ID assigned to the phone (from Cisco
Unified
Communications Manager, choose Device >
Phone). Verify that the load ID is entered correctly.
Load rejected HC The application that was downloaded is
not compatible with the phone’s
hardware.
Occurs if you were attempting to install a version of
software on this phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the phone (from Cisco
Unified
Communications Manager, choose Device >
Phone). Re-enter the load displayed on the phone.
No default router DHCP or static configuration did not
specify a default router.
• If the phone has a static IP address, verify that the
default router has been configured.
• If you are using DHCP, the DHCP server has not
provided a default router. Check the DHCP
server configuration.
No DNS server IP A name was specified but DHCP or static
IP configuration did not specify a DNS
server address.
• If the phone has a static IP address, verify that the
DNS server has been configured.
• If you are using DHCP, the DHCP server has not
provided a DNS server. Check the DHCP server
configuration.
TFTP access error TFTP server is pointing to a directory
that does not exist.
• If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.
• If you are using static IP addresses, check the
TFTP server configuration.
TFTP error The phone does not recognize an error
code provided by the TFTP server.
Contact the Cisco TAC.
TFTP file not found The requested load file (.bin) was not
found in the TFTPPath directory.
Check the load ID assigned to the phone (from Cisco
Unified
Communications Manager, choose Device >
Phone). Verify that the TFTPPath directory contains
a .bin file with this load ID as the name.
Table 6-6 Status Messages on the Cisco Unified IP Phone 6900 Series Phones (continued)
Message Description Possible Explanation and Action