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Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
OL-23874-01
CHAPTER
4 Configuring Settings on the Cisco Unified IP Phone 4-1
Configuring Settings on the Cisco Unified IP Phone 4-1
Phone Settings Options 4-1
Accessing the Phone Configuration Settings 4-2
Accessing the IVR and Configuring Your Phone Setting 4-2
CHAPTER
5 Configuring Features, Templates, Services, and Users 5-1
Telephony Features Available for the Cisco Unified IP Phone 5-1
Adding Users to Cisco Unified Communications Manager 5-8
Managing the User Options Web Pages 5-9
Giving Users Access to the User Options Web Pages 5-9
Specifying Options that Appear on the User Options Web Pages 5-11
CHAPTER
6 Monitoring the Cisco Unified IP Phone Remotely 6-1
Accessing the Web Page for a Phone 6-2
Disabling and Enabling Web Page Access 6-3
Device Information 6-3
Network Setup 6-4
Network Statistics 6-7
Device Logs 6-9
Status Messages 6-10
Streaming Statistics 6-13
CHAPTER
7 Troubleshooting and Maintenance 7-1
Resolving Startup Problems 7-1
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 7-2
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager
7-2
Identifying Error Messages 7-3
Checking Network Connectivity 7-3
Verifying TFTP Server Settings 7-3
Verifying IP Addressing and Routing 7-3
Cisco CallManager and TFTP Services Are Not Running 7-4
Creating a New Configuration File 7-4
Registering the Phone with Cisco Unified Communications Manager 7-5
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 7-5
Cisco Unified IP Phone Resets Unexpectedly 7-6
Verifying the Physical Connection 7-6