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Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
OL-23874-01
APPENDIX
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Providing Information to Users Via a Website
If you are a system administrator, you are likely the primary source of information for Cisco Unified IP
Phone users in your network or company. It is important to provide current and thorough information to
end users.
Cisco recommends that you create a web page on your internal support site that provides end users with
important information about their Cisco
Unified IP Phones.
Consider including the following types of information on this site:
• How Users Obtain Support for the Cisco Unified IP Phone, page A-1
• How Users Configure Phone Features, page A-2
• How Users Access a Voice Messaging System, page A-2
• For information using a voice messaging system, refer to Cisco Unified IP Phone 6901 and 6911
User Guide for Cisco Unified Communications Manager., page A-2
How Users Obtain Support for the Cisco Unified IP Phone
To successfully use some of the features on the Cisco Unified IP Phone (including speed dial and voice
messaging system options), users must receive information from you or from your network team or be
able to contact you for assistance. Make sure to provide end users with the names of people to contact
for assistance and with instructions for contacting those people.
Giving Users Access to the User Options Web Pages
Before a user can access the User Options web pages, you must use Cisco Unified Communications
Manager Administration to add the user to a standard Cisco
Unified Communications Manager end user
group: choose User Management > User Groups. For additional information, refer to:
• “User Group Configuration” chapter in the Cisco Unified Communications Manager Administration
Guide
• “Role Configuration” chapter in the Cisco Unified Communications Manager Administration Guide