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Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
OL-23874-01
Chapter 6 Monitoring the Cisco Unified IP Phone Remotely
Device Logs
DHCP timeout DHCP server did not respond. • Network is busy—The errors should resolve
themselves when the network load reduces.
• No network connectivity between the DHCP
server and the phone—Verify the network con
-
nections.
• DHCP server is down—Check the DHCP server
configuration.
• Errors persist—Consider assigning a static IP
address.
DNS timeout DNS server did not respond. • Network is busy—The errors should resolve
themselves when the network load reduces.
• No network connectivity between the DNS server
and the phone—Verify the network connections.
• DNS server is down—Check the DNS server
configuration.
DNS unknown host DNS could not resolve the name of the
TFTP server or Cisco Unified Communi
-
cations Manager.
• Verify that the host names of the TFTP server or
Cisco Unified
Communications Manager are
configured properly in DNS.
• Consider using IP addresses rather than host
names.
Duplicate IP Another device is using the IP address
assigned to the phone.
• If the phone has a static IP address, verify that
you have not assigned a duplicate IP address.
• If you are using DHCP, check the DHCP server
configuration.
Error update locale One or more localization files could not
be found in the TFTPPath directory or
were not valid. The locale was not
changed.
From Cisco Unified Operating System Administra-
tion, check that the following files are located within
subdirectories in the TFTP File Management:
• Located in subdirectory with the same name as
network locale:
–
tones.xml
• Located in subdirectory with the same name as
user locale:
–
glyphs.xml
–
dictionary.xml
–
kate.xml
File not found The phone cannot locate, on the TFTP
server, the phone load file that is
specified in the phone configuration file.
From Cisco Unified Operating System Administra-
tion, make sure that the phone load file is on the TFTP
server, and that the entry in the configuration file is
correct.
IP address released The phone has been configured to release
its IP address.
The phone remains idle until it is power cycled or you
reset the DHCP address.
Table 6-6 Status Messages on the Cisco Unified IP Phone 6900 Series Phones (continued)
Message Description Possible Explanation and Action