Filter
Top Products
5-2
Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
OL-23874-01
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
For more information on the functions of a service, select the name of the parameter or the question mark
help button in the Service Parameter Configuration window.
Ta b l e 5-1 Telephony Features for the Cisco Unified IP Phone
Feature Description Configuration Reference
Agent Greeting Allows an agent to create and update a prerecorded
greeting that plays at the beginning of a call, such
as a customer call, before the agent begins the
conversation with the caller. The agent can record
greetings and update them, as required.
When a customer calls, both the agent and the
customer can hear the prerecorded greeting. The
agent can remain on mute until the greeting ends or
answer the call over the greeting.
All codecs supported for the phone are supported
for Agent Greeting calls.
To enable Agent Greeting in the Cisco Unified CM
Administration application, choose Device >
Phone, and locate the IP Phone that you want to
configure. Scroll to the Device Information Layout
pane and set the Built In Bridge field to On or
Default.
If Built In Bridge is set to Default, choose System
> Service Parameter and select the appropriate
Server and Service. Scroll to the Clusterwide
Parameters (Device - Phone) pane and set Builtin
Bridge Enable to On.
For more information, see:
• Cisco Unified Communications Manager
Features and Services Guide,
Barge and
Privacy.
• Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phones.
Audible Message
Waiting Indicator
(AMWI)
A stutter tone from the handset or speakerphone
indicates that a user has one or more new voice
messages on a line.
For more information, go to the “Cisco
Unified IP Phone” chapter in the Cisco Unified
Communications Manager System Guide.
Auto Answer
(Cisco Unified IP
Phone 6911 only)
Connects incoming calls automatically after a ring
or two.
Auto Answer works with the speakerphone.
For more information, go to the “Directory
Number Configuration” chapter in the Cisco
Unified Communications Manager
Administration Guide.