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Issue 2.2 April 2005 99
Chapter 5: Troubleshooting Guidelines
Introduction
This chapter describes problems that might occur during 4600 Series IP Telephone operation
and possible ways of resolving these problems.
Error Conditions
Table 10: Some Error Conditions in Operation of 4600 Series IP Telephones identifies some of
the possible operational problems that might be encountered after successful 4600 Series IP
Telephone installation. Possible installation problems and how to conduct a telephone self-test
are discussed in the 4600 Series IP Telephone Installation Guide’s “Troubleshooting” chapter.
The following User Guides also contain guidance for users having problems with specific IP
telephone applications:
● 4601 IP Telephone User Guide,
● 4602/4602SW IP Telephone User Guide,
● 4610SW IP Telephone User Guide,
● 4620/4620SW/4621SW IP Telephone User Guide,
● 4622SW IP Telephone User Guide,
● 4625SW IP Telephone User Guide, and
● 4630/4630SW IP Telephone User Guide
Note:
Note: Most of the problems reported by 4600 Series IP Telephone users are not likely
to be problems with the telephone itself. Problems are more likely LAN-based,
where Quality of Service, server administration, and other issues can impact
end-user perception of IP telephone performance.