Filter
Top Products
Troubleshooting Guidelines
104 4600 Series IP Telephone Release 2.2 LAN Administrator Guide
The TFTP or HTTP
script file is ignored
or not used by the
telephone
AND the TFTP or
HTTP server is a
LINUX or UNIX
system.
CAUSE: The telephone expects lines of the
script file to terminate with a <Carriage
Return> <Line Feed>. Some UNIX
applications only terminate lines with <Line
Feed>. Editing the script file with a
UNIX-based editor can strip <Carriage
Return>s from the file. Doing so causes the
entire file to be treated as a comment, and
thus be ignored.
RESOLUTION: Edit the script file with a
Windows
®
-based editor, or another editor
that does not strip out the <Carriage
Return>.
CAUSE: UNIX and LINUX systems use
case-sensitive addressing and file labels.
RESOLUTION: Verify the file names and
path in the script file are accurately specified.
AND telephone
administration recently
changed.
CAUSE: The 46xxupgrade.scr file was
mis-edited, renamed, etc.
RESOLUTION: Download a clean copy of
the 46xxupgrade.scr file from the Avaya
support Web site, and do not edit or rename
it. Customize or change only the
46xxsettings file, as discussed in Chapter
4: Server Administration.
Telephone power is interrupted while the
telephone is saving the application file and the
TFTP or HTTP application stops responding.
CAUSE: The TFTP or HTTP server stops
responding if power is interrupted while a
telephone is saving the application file.
RESOLUTION: Restart the TFTP or HTTP
server, as applicable.
The DHCP server indicates the 4600 Series IP
Telephone reports itself as a Token Ring
device, and refuses to provide the telephone
an address.
CAUSE: Early versions of the 4600 Series IP
Telephones erroneously report being a
Token Ring device. With most DHCP
servers, this does not matter. Some LINUX
servers, however, refuse to issue addresses
to Ethernet devices reporting to be Token
Ring devices.
RESOLUTION: Administer the DHCP server
to delete all MAC and IP Addresses
associated with Lucent Technologies or
Avaya, or allow the associated DHCP leases
to expire.
Table 10: Some Error Conditions in Operation of 4600 Series IP
Telephones (continued)
Condition Cause/Resolution
5 of 6