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Troubleshooting Guidelines
118 4600 Series IP Telephone Release 2.2 LAN Administrator Guide
Troubleshooting the 4601 IP Telephone
This section describes specific problems that can occur during 4601 IP Telephone installation,
administration or normal operation, and possible ways of resolving these problems.
In Table 14
, the Error Messages shown in the first column correspond to the equivalent
conditions described in “Chapter 4" of the 4600 Series IP Telephone Installation Guide and
Table 12: Possible Error Messages During Installation or Operation of 4600 Series IP
Telephones. However, rather than displaying messages, the 4601 turns its LEDs on and off to
indicate an error condition, as described in Table 14
’s second column. In addition, not all error
conditions result in unique LED indications.
Table 13: Possible Error Messages During 4610SW, 4620/4620SW, 4621SW, 4622SW,
4625SW, and 4630/4630SW Backup/Restore
Error Message Cause/Resolution
Current options and
Speed Dial entries
have not yet been
backed up.
CAUSE: An attempt to save the current options and Speed Dial
entries on the FTP server has not yet been made or is in
progress.
RESOLUTION: Wait for a message stating that backup was
successful.
The FTP Server Name
is not known.
Please check the
FTP Server IP
Address.
CAUSE: Invalid or missing server name.
RESOLUTION: Verify the FTPSRVR address is the file server to
which backup data should be saved. Verify that the FTPDIR value
is the correct directory path for that file server.
The FTP Server has
not yet responded,
so backup has not
yet succeeded.
CAUSE: The FTP server has not responded to the attempt to
backup/restore.
RESOLUTION: Try again, verify the FTP server address, verify
the FTP server is online, and/or verify the network connectivity.
The FTP Server has
denied access.
Please check FTP
Setup parameters.
CAUSE: The FTP server has reported that it did not store data.
RESOLUTION: Verify the FTP server setup parameters, as
indicated on the FTP Setup Parameters screen. See “FTP Setup”
in Chapter 8 of the 4630/4630SW IP Telephone User Guide, or
see “Backup/Restore Options” in Chapter 6 of the appropriate
User Guide for the telephone type.
The FTP Server was
unable to store the
backup file.
CAUSE: The FTP server has reported that it could not store the
data.
RESOLUTION: Verify administration and available capacity/
filespace on the FTP server.