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Troubleshooting Guidelines
108 4600 Series IP Telephone Release 2.2 LAN Administrator Guide
The Reset Administrative Option
As indicated in some troubleshooting procedures, sometimes it is appropriate to reset the 4600
Series IP Telephone. Procedures on how to do so are printed in this section. You can also find
reset procedures in Chapter 3 of the 4600 Series IP Telephone Installation Guide. These
parameters and settings are reset to default values, including “null” as applicable, when the
Reset procedure finishes:
● Registration extension and password.
● All values administered by local procedures, in accordance with Chapter 3 of the 4600
Series IP Telephone Installation Guide.
● All values previously downloaded using DHCP or from a TFTP settings file. These values,
of course, are usually restored when the telephone re-registers after the reset.
Note:
Note: If PROCSTAT was administered to 1, as described in Chapter 4: Server
Administration, you cannot invoke the R E S E T option. In addition, if
PROCPSWD was administered as non null, you must enter that value after you
press Mute and before you press R E S E T.
Reset System Values
Use the following procedure to reset all system initialization values to the application software
default values.
!
CAUTION:
CAUTION: This procedure erases all static information, without any possibility of recovering
the data.
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate
of the telephone:
Mute 7 3 7 3 8 # (Mute R E S E T #)
Note:
Note: Press the Mute button momentarily. Do not press this button while pressing other
keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference
Telephone do not have a dedicated Hold button. For all other 4600 Series IP
Telephones, pressing the Hold button instead of the Mute button also works.