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Troubleshooting Guidelines
120 4600 Series IP Telephone Release 2.2 LAN Administrator Guide
Password
Error.
VISUAL INDICATION: Message Waiting indicators at top of phone and left
middle of faceplate display a broken flutter for a total of 5 cycles (with one
cycle being alternating 50 milliseconds on, 50 milliseconds off for 500
milliseconds followed by 500 milliseconds off), then flash continuously,
awaiting user entry.
CAUSE: The PBX does not recognize the password entered.
RESOLUTION: Confirm the password is correct, then try registration again,
taking particular care to enter the password accurately.
System busy. VISUAL INDICATION: Message Waiting indicators at top of phone and left
middle of faceplate display a broken flutter continuously (alternating 50
milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500
milliseconds off) until either the “*” or “#” button is pressed.
CAUSE: Most likely, the number of IP endpoints on the PBX is already at
maximum, Less likely, network resource is unavailable.
RESOLUTION: The telephone was attempting to access the PBX and was
not successful. Check the resource being called upon for availability. If the
resource appears operational and properly linked to the network, verify
addressing is accurate and that a two-way telephone/resource
communication path exists. Press * to retry the process with the same
values, or # to restart and enter the Extension and Password again.
System
Error.
VISUAL INDICATION: Message Waiting indicators at top of phone and left
middle of faceplate display a broken flutter continuously (alternating 50
milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500
milliseconds off) until either the “*” or “#” button is pressed.
CAUSE: The PBX has an unspecified problem.
RESOLUTION: Press * to retry the process using the same values
or # to restart and re-enter the Extension and Password. Consult your
Avaya media server administration and troubleshooting documentation.
Undefined
Error.
VISUAL INDICATION: Message Waiting indicators at top of phone and left
middle of faceplate display a broken flutter continuously (alternating 50
milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500
milliseconds off) until either the “*” or “#” button is pressed.
CAUSE: The PBX has rejected registration for an unspecified reason.
RESOLUTION: Press * to retry the process using the same values or # to
restart and re-enter the Extension and Password. Consult your Avaya
media server administration and troubleshooting documentation.
Table 14: Possible Error Messages During 4601 IP Telephone Installation or
Operation (continued)
Error Message 4601 Visual Indication/Cause/Resolution
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