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Error Messages
Issue 2.2 April 2005 115
No file server address CAUSE: The file server IP Address in the IP telephone’s
memory is all zeroes.
RESOLUTION: Depending on the specific requirements of
your network, this may not be an error. If appropriate,
either administer the DHCP server with the proper address
of the file server, or administer the telephone locally using
the ADDR option. The 4600 Series IP Telephone
Installation Guide explains the ADDR option.
No Socket CAUSE: The telephone has registered with the call server,
but network problems have prevented the telephone from
opening a TCP socket.
Note: This message only occurs on older software
versions. Telephones with newer software automatically
reset.
RESOLUTION: Investigate the network problem normally.
System busy CAUSE: Most likely, the number of IP endpoints on the
Avaya media server is already at maximum, Less likely,
network resource is unavailable.
RESOLUTION: The telephone was attempting to access a
network resource (DHCP server, TFTP server, or the
Avaya media server) and was not successful. Check the
resource being called upon for its availability. If the
resource appears operational and properly linked to the
network, verify addressing is accurate and a
communication path exists in both directions between the
telephone and the resource.
System Error CAUSE: The Avaya media server has an unspecified
problem.
RESOLUTION: Consult your Avaya media server
administration and troubleshooting documentation.
During Registration
Bad Router CAUSE: The telephone cannot find a router based on the
information in the DHCP file for GIPADD.
RESOLUTION: Change administration on DHCP, as
indicated in DHCP
in Chapter 4: Server Administration.
Extension error CAUSE: An invalid Avaya media server Registration
extension has been entered.
RESOLUTION: Re-enter the extension if mis-entered
initially. If appropriate, verify proper extension with respect
to switch administration.
Table 12: Possible Error Messages During Installation or Operation of 4600 Series IP
Telephones (continued)
Error Message Cause/Resolution
3 of 5