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Error Messages
Issue 2.2 April 2005 117
Resource Error CAUSE: The Avaya media server rejects the registration
request.
RESOLUTION: Verify your Avaya media server
administration to ensure the telephone’s proper IP
Address, extension, and password are being used.
Timeout Error CAUSE: Protocol timeout error.
RESOLUTION: Retry. If failure continues, check network
congestion, addresses, etc. to identify cause of timeout.
Undefined Error CAUSE: An error has occurred without an identifiable
cause.
RESOLUTION: Conduct self-test, restart the telephone,
and if no other cause becomes evident, replace the
telephone.
Wrong Set Type CAUSE: The Avaya media server does not recognize the
set type.
RESOLUTION: Ensure that the Avaya media server is
properly administered to expect the appropriate
telephones for the IP Address and extension.
During Operation
Discover aaa.bbb.ccc.ddd CAUSE: The 46xx telephone is attempting to discover
(and register with) the Gatekeeper at IP Address
aaa.bbb.ccc.ddd.
RESOLUTION: If this message appears for more than a
few seconds, especially if the IP Address keeps changing,
the telephone is unable to contact the Gatekeeper. Verify
network connectivity between the telephone and the
Gatekeeper, or revise the Gatekeeper addresses in the
DHCP/script files to point to different Gatekeepers. See
Administering 4600 Series IP Telephones on Avaya Media
Servers, DHCP, TFTP, and HTTP.
Discovering... CAUSE: The user is on a call when the network
connection between the telephone and call server is
interrupted, but the call stays connected. The telephone
automatically starts procedures to register with the call
server again. However, until registration succeeds, the
user has no access to Avaya Communication Manager
features and functionality. This message alerts users to the
lack of connection to the call server.
RESOLUTION: This is the same message, with the same
implications and Resolution as the Discovering... message
on page 114
.
Table 12: Possible Error Messages During Installation or Operation of 4600 Series IP
Telephones (continued)
Error Message Cause/Resolution
5 of 5