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Troubleshooting
If… Possible causes Solution
• Battery connector is not
attached.
Connect the battery pack properly.
• Battery is exhausted. Charge the battery.
• Ringer volume is turned
off.
Adjust the ringer volume. (See
page 25.)
• Phone is in the vibration
mode.
Set the phone to “BELL” or
“VIB&BELL” mode. (See page 28.)
• Outside the service area,
or the signal is weak.
Change location until
icon
appears on the display.
• Phone is in the transceiver
mode.
Set the phone to the public mode.
(See page 128.)
• Security lock is enabled. Disable the security lock mode. (See
page 66.)
• Cell stations’ circuits are
busy.
Wait a while, and try again.
• Outside the service area,
or the signal is weak.
Change location until
icon
appears on the display.
• Phone is moving too fast. Slow down to a walking pace or stop.
Conversation volume is low
due to conditions with the
phone lines or the other
party’s phone.
Turn the Easy Shuttle to increase
the volume.
• Battery save mode is
enabled.
Disable the battery save mode. (See
page 69.)
• Battery power is running
low.
Charge the battery. (See page 16.)
• Charger terminals are
dirty.
Wipe the terminals with a cloth wetted
with a thin solution of mild cleaner,
then wipe them with a dry cloth.
• AC adaptor is not
connected properly.
Properly connect the AC adaptor.
• Phone is not registered in
HBU.
Register the phone in HBU. (See
page 126.)
• You pressed an incorrect
number of HBU.
Power won’t turn on
Phone does not ring
You entered a phone
number, but cannot
place a call
Phone call is cut off
You can’t hear the
other party well
Display goes blank
during use
You placed the phone
in the charger, but
“CHARGING” does
not appear on the
display
You set the phone to
the “PUB&PRIVATE”
mode near HBU, but
icon does not
appear on the display
If… Possible causes Solution
Select the correct number of HBU.
You set the phone to
the “PUB&TRANS” or
“TRANSCEIVER”
mode near HBU, but
icon does not
appear on the display
• Phone is not registered in
HBU.
Register the phone in HBU. (See
page 126.)
• You pressed an incorrect
number of HBU.
Select the correct number of HBU.
Key input takes
longer time.
It takes time to access the
internal memory.
It is not a malfunction.
The larger the size of the data stored
on your PCT becomes, the longer it
takes to process it.
*PT-H99(AH)_App. 01.10.11, 9:18 PM134-135