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56 CHAPTER 7: STANDARD FEATURES
Answering a Call To answer an incoming call, pick up the handset. Or if you are using an
NBX Business Telephone you can press the Speaker button. If you are
using an NBX 3101SP Basic Telephone, you can press (Speaker).
Caller ID The display panel on your NBX Telephone shows the name and extension
of an internal caller. For an external caller, if your organization purchases
Caller ID service from your telephone company and if the external caller
allows Caller ID information to be broadcast, the display panel shows the
external caller’s name and telephone number.
An unanswered call on any telephone on the NBX system is forwarded to
the call coverage point that you specify in NBX NetSet > User
Information > Call Forward. To specify the number of times that your
telephone rings before the call is forwarded or to specify where you want
the call to go, see “Setting Your Call Coverage Point”
later in this chapter.
Answering a
Second Call
On NBX Business Telephones or 3101 and 3101SP Basic Telephones,
when a new call arrives while you are on a call:
1 Press Hold (3102, 1102, 2102, 2102-IR) or (3101, 3101SP) to put
the current call on hold.
2 Press the Access button for the line on which the new call is arriving.
3 To return to the earlier call, hang up the new call, or put it on hold, or
transfer it, and then press the Access button for the original call.
On the NBX 2101 Basic Telephone, use Table 11
to manage the two lines.
Table 11 Managing Multiple Calls on the NBX 2101 Basic Telephone
Line A Line B How to Manage New Calls
Active call Ringing To answer the incoming call, press Call Toggle. (If
you do not answer, the system sends the second call
to your call coverage point.)
Active call On hold To toggle to the call that is on hold, press Call
Toggle. To return to the first call, press Call Toggle.