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MAINTENANCE & TROUBLESHOOTING
AI
“Check Message” printouts
When there is a problem with your machine detects an error, it produces an error
printout headed by the words “Check Message”. This printout lists the following
information about the fax transaction:
• The resulting error code (See “Error code” next page.)
• A communications error message (See “What error messages can mean” below.)
• The TTI (or phone number) of the fax machine with which your machine had
attempted to communicate.
What error messages can mean
The error messages on Check Message printouts can mean a variety of things. Here
is a brief summary:
Error message
Possible meanings
Check condition of remote fax. • Remote machine malfunctioned
• No “Handshake” signals from remote fax
• Wrong phone number reached
Repeat transmission. • Poor phone line conditions
• No “Handshake” signals from remote fax
• Document misfeed or miscount
• Unable to reach remote machine after attempt
-
ing specified number of redial tries
Line is busy. • Remote machine’s line was busy
• Remote machine’s line didn’t answer
Check received documents. • Remote confirmation signal not received from
remote fax
• Poor line conditions caused a poor image
Specified attached file(s) was not found. • Network setting is not set up
• There is no connection to the network
• The user name or password is not entered cor
-
rectly
• The folder is not shared
• The folder link is not entered correctly
Could not connect to the location.(Folder) • Network setting is not set up correctly
• There is no connection to the network
• The user name or password is not entered cor
-
rectly
• The folder is not shared or the folder is write-
protected
• The folder link is not entered correctly
Could not connect to the location.(FTP)
Please confirm the size of attached file(s) • The attached files exceeds the limit. (Should be
within 10MB.)
Memory full. • Remote fax’s memory is full
Dialing number is not set. • Stored phone number failed to dial properly
Stopped. • Someone pressed [Stop] at the remote fax in the
middle of the “Handshake”