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Strata CT ACD Supervisor November 2001
iii
Introduction
This guide is designed to provide instructions for the ACD Supervisor regarding the use of Automatic
Call Distribution (ACD) on Toshiba’s Strata CT system. It provides step-by-step instructions on how
to use the ACD Supervisor features. This guide does not provide instructions for the ACD Agent
features. See the Strata CT ACD Agent Guide for information about those telephone procedures.
Organisation
This user guide is divided as follows:
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Chapter 1 – The Grand Tour describes each available ACD Supervisor feature button.
♦
Chapter 2 – Features provides a description and step-by-step operational procedure for each
individual ACD Supervisor feature.
♦
Appendix provides instructions for programming a sequence of steps or access codes to the
feature buttons.
♦
Notes to Users contains an overview of Safety Approval and EMC Compliance details.