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Strata CT ACD Supervisor November 2001
ACD Group Supervisor The Grand Tour
If your telephone does not have the ACD Supervisor feature buttons shown in the right-hand column
of the telephone keystrip in Figure 1, you can enter an access code sequence to perform the same
function (see Table 4 on 24).
Important! A Supervisor Telephone cannot be a standard telephone (SLT).
Figure 1 ACD Supervisor Digital LCD Telephone
Mode Page Scroll
Liquid Crystal Display
(LCD) Shows ACD
Information
Shaded buttons are
specific to
ACD Supervisor.
The Agent/Queue
Status button
sequence is stored
on Speed Dial
buttons
for One-touch
Access.
[PDN] = Primary
Directory Number
button (usually on
the Extension
Number of your
telephone).
There can be up to
four [PDNs] on a
telephone.
In this example,
Agent buttons are
on the left,
Supervisor buttons are on
the right.
0139
Do Not
Disturb
End of
ACD Shift
Night
Transfer
Monitor
ACD Call
Reset
Queue Alarm
Queue
Status
Agent
Status
Transfer to
ACD Grp
Supvr Auto
Log in
[PDN]
207-1
Speed
Dial
NT Lock
Log In/Out
ACD Call
Pickup
Work
Unit
Unavailable
End After
Call Work
ACD
Help
ACD
Call (PhDN)
[PDN]
207-2