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Strata CT ACD Supervisor November 2001
13
Features Logging In/Out
Note If the Agent ID code is invalid, the telephone sends a busy tone, the Log In/Out LED stops
flashing and turns off, and the LCD displays
LOG IN ERROR
. Try to log in again.
➤
To cancel Agent log in
➤ Press the
Log In/Out
at any time.
➤
To log out (Agent)
When you log out as an Agent, the ACD features are deactivated on the telephone; however, the
regular features still continue to work. After you have logged out, the
ACD Call
button can be used
to make and receive non-ACD calls only, and they are not registered as ACD or PBX calls.
Agent/Queue Status
Agent Status allows you to monitor the status (Available, Unavailable, etc.) of each Agent logged into
your ACD Group. The Queue Status feature enables you to view the number of calls and the amount
of time each has been waiting in the queue for a specific ACD Group. You have to be logged in as a
Supervisor to use this feature. You can also view the status of other ACD Groups.
You can conveniently program an
SD
button to provide one-touch access for monitoring Agents or
the Queue (also see “Access Codes” on Page 23).
2. Enter your four-digit Agent ID
code.
A one-second burst of dial tone
confirms successful log in.
The Log In/Out LED turns steady red,
and the LCD displays the information
as shown on the right.
➤ Press
Log In/Out
The Log In/Out LED turns off.
...or [PDN] +
#4031
and hang up. Note Log In/Out only works during an idle or non-ACD
status. If your station is in any other status, the
system ignores your Log In/Out request.
QUE# YYY AGT GPXX
JUN 16 WED 02:27