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14
Strata CT ACD Supervisor November 2001
Logging In/Out Features
➤
To monitor Agent Status
1. Press
Agent Status
The number of agents logged in is
displayed.
YYY
= Number of Agents logged in
…or [PDN] +
#405
+
XX
. XX = ACD Group Number (01~16 for large systems and 01~08
for small systems)
2. Press
Scroll
. The agent’s status is displayed.
XXXX
= Agent ID Number
WWWW
= Agent telephone [PDN]
Z~Z
= Agent Status, which can be:
♦ AVAIL
(Available to receive ACD calls)
♦ UNAVAIL
(Unavailable to receive ACD calls)
♦ AFTER CALL
(After Call)
♦ TALK
(Talking or holding on ACD Call)
♦ LOG OUT
(Logged Out)
♦ PBX CALL
(Talking or holding on a PBX Call)
Notes
♦
If the Agent’s status changes, the LCD changes to reflect
the new status.
♦
If an Agent is talking on a non-ACD call, the status is
displayed as
AVAIL
(Available) and ACD calls are
forwarded from the queue to the Agent.
NUMBER OF AGENTS
LOGGED IN : YYY
ID XXXX/NO. WWWW
STAT : ZZZZZZZZZZZZZ