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Strata CT ACD Supervisor November 2001
End of ACD Shift Features
End of ACD Shift
You can use
End of ACD Shift
to activate an after-shift destination of an ACD Group. The after-
shift destination is assigned in system programming. You must be logged in as a Supervisor to
activate or cancel this feature. The after-shift destination can be another ACD Group, Auto Attendant,
Message Device, or Voice Mail.
If there are calls waiting in the queue, the last Agent of the group is not allowed to log out, but new
calls are forwarded to the after-shift destination. The LED flashes to indicate that Agents are logged
in.
New Shift
If your ACD Group is in the after-shift mode and no Agents are logged in, any Agent that logs into the
group starts a new shift. If all of your Agents did not log out, your End of ACD Shift LED flashes
until
End of ACD Shift
is pressed or all of the Agents log off. When the End of ACD Shift LED
turns off, ACD calls are directed to the Agents.
Important! All Agents must be logged out of the previous shift before the new shift can start.
➤ Press
End of ACD Shift
...or [PDN] +
#4039
.
The End of ACD Shift LED turns on.