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Strata CT ACD Supervisor November 2001
Access Codes Features
Table 4 Supervisor Access Codes
Features Access Code Sequence
ACD Call Pickup [PDN] +
#4036
Agent Status (Speed Dial Button) [PDN] +
#405XX
1
1. XX
= ACD Group Number 01~16 on large systems and 01~08 on small systems.
End of ACD Shift [PDN] +
#4039
Log In/Out (Agent)
ACD Call
2
+
#4031
+
ZZZZ
3
2. ACD Call button is any single appearing [PhDN] that is owned by the telephone.
3.
ZZZZ
= Agent ID Code used when logging into an ACD Group as an Agent.
Log In/Out (Supervisor) [PDN] +
#4031 + XXXX
4
4. XXXX
= Supervisor ID code used only to log in.
Monitor ACD Call [PDN] +
#4035 + YYYY
5
5. YYYY = Agent ID.
Queue Status (Speed Dial Button) [PDN] +
#404XX
*
Reset Queue Alarm [PDN] +
#4034
Supvr Auto Log In (Speed Dial Button) [PDN] +
#4031
+
XXXX4
Transfer to ACD Group (Speed Dial Button)
Cnf/Trn
+
#406XX
*