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Strata CT ACD Supervisor November 2001
31
Index
A
about this book
conventions
iv
organisation
iii
related documents
v
access codes
23
ACD group supervisor
1
ACD pickup
24
after call
9
agent assistance
8
ACD help button
10
Cnf⁄ Trn button
10
DND mode
10
agent status (speed dial button)
24
agent telephone status
9
agent/queue status
13
alarm-guard timer
21
available
9
B
buttons
Hold
3
Mic
3
volume control
3
C
Call Forwarding
8
Cnf⁄ Trn
ACD group code
24
D
directory number buttons
[PDN]
5
[PhDN]
5
definitions
5
Do Not Disturb
8
E
end of ACD shift
4
,
24
calls waiting in the queue
18
last Agent of the group
18
New Shift
18
Executive Override
8
F
Feature Interaction
8
Features
Agent Assistance
10
End of ACD Shift
18
Logging In/Out
11