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Strata CT ACD Supervisor November 2001
15
Features Logging In/Out
➤
To view the status of another ACD group
➤ Press [PDN] +
#405
+
XX
(ACD Group number).
➤
To monitor Queue Status
1. Press
Queue Status
The number of calls waiting in the
queue displays.
XXX
= Number of calls waiting in the
queue
…or [PDN] +
#404
+
XX
. XX = ACD Group number (01~16 for large systems and 01~08 for
small systems)
2. Press
Scroll
. The first (oldest) call in the queue is
displayed. The time is updated every 5
seconds.
HH
= Hours
MM
= Minutes
SS
= Seconds
Each time
Scroll
is pressed, the next
oldest call in the queue is shown.
3. Press
Scroll
. A call in the queue is answered by an
Agent and is displayed on your LCD.
...or, if an ACD call
disconnects while currently
on your LCD, press
Scroll
The
CANCEL
status is displayed.
...or, if an ACD call
overflows while displayed
on your LCD, press
Scroll
.
The
OVERFLOW
status is displayed.
NUMBER OF CALLS
IN QUE: XXX
LINE XXX QUEUE
TIME HH:MM:SS
LINE XXX QUEUE
TIME HH:MM:SS
LINE EXIT QUEUE
PRESS SCROLL
LINE XXX CANCEL
TIME 00:00:15
LINE XXX OVERFLOW
TIME 00:00:15