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Strata CT ACD Supervisor November 2001
5
The Grand Tour Soft Keys
Directory Number [DN] Buttons
The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They make or answer calls and are
known as your extension or intercom number. You can have multiple [DN] buttons on your telephone
(Figure 1), including [DNs] belonging to another telephone, [SDNs].
If you have an LCD telephone, you can find out the actual Directory Number
of a [DN] button by pressing the [DN] you want to display and dialling
#407
. The number (
210
) displays.
Soft Keys
If you have a Strata 2000-series LCD telephone, the Soft Key features are deactivated during the time
that you are logged in as an ACD Supervisor. Only ACD displays are functional during ACD
telephone sessions. When you log out of the ACD Group, Soft Key features become available again.
Refer to the Strata CT Digital Telephone User Guide for more information on Soft Keys.
Table 3 Directory Button Definitions
Button Definition
[PDN]
Primary Directory Number
Your specific extension or intercom number used to make or receive calls. Your
telephone can have up to four [PDN] buttons with your number. You can set Call
Forward and Voice Mail ID code for your [PDN].
[SDN]
Secondary Directory Number
This number is a [PDN] of another telephone which appears on your telephone. You
cannot set Call Forward and Voice Mail ID code for [SDNs] on your telephone.
[PhDN]
Phantom Directory Number
Up to eight [PhDNs] can be dedicated to a station or shared by a group of stations.
One example of a [PhDN] use is when the [PhDN] is a common phone number for an
entire department, ringing on all of the telephones of the group when it is called.
You can only set Call Forward and Voice Mail ID code for [PhDNs] that are owned by
your telephone.
You can have a separate Msg button and mailbox for up to four [PhDNs] on your
telephone.
DN = 210