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Strata CT ACD Supervisor November 2001
11
Features Logging In/Out
Logging In/Out
You can log in and out as an ACD Supervisor or Agent by entering ID codes at your station. Your
telephone can only be logged in as an Agent or Supervisor, but not both. If you log in as an Agent,
your station is available for incoming ACD calls. You must log in as an ACD Supervisor to access to
your Supervisor features.
Supervisor Log In/Out
1. Press
Log In/Out
...or [PDN] +
#4031
.
The Log In/Out LED flashes red,
and the LCD prompts you for your
ID code.
2. Enter your Supervisor ID code
and press
Spkr
...or hang up if you used [PDN]
+
#4031
.
The Log In/Out LED lights steady red, or you hear a one-second
burst of dial tone if you used the [PDN] +
#4031
log in
method.
Note A fast busy tone means that your log in was
unsuccessful, and the LCD displays
LOG IN ERROR
.
Repeat Step 1.
The successful log is displayed on
your LCD (shown on the right).
YYY = Number of calls in the queue
XX = Number of the ACD Group (01~16)
NO. 203
ENTER ID CODE
QUE#YYY SUP GPXX
JUN 16 WED 02:27