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32
Strata CT ACD Supervisor November 2001
Index
Night Transfer
19
night transfer lock
20
Reset Queue Alarm
21
Supervisor Auto Log In
22
Transfer to ACD Group
22
fixed buttons
Cnf⁄ Trn
3
Spkr
3
flexible buttons
4
End of ACD Shift
4
Night Transfer/NT Lock
4
queue status
4
reset queue alarm
4
supvr auto log in
4
transfer to ACD group
4
H
Hold
3
L
log in/out
agent
12
,
24
log out status
9
supervisor
11
,
24
M
Message and Display
8
Mic button
3
monitor
ACD call
17
,
24
agent status
14
conference channels
17
queue status
15
N
night transfer
NT lock button
4
,
20
ringing (day, day 2, night)
19
P
PBX Call
9
Phantom [PhDN] buttons
5
Q
queue status
4
,
24
R
reset queue alarm
24
button
4
single alarm
21
two-layer alarm
21
S
soft keys
5
speed dial
agent status
16
queue status
16
Spkr button
3
supervisor auto log in
22
button
4
,
24
T
Talk
9
transfer to ACD group button
4
,
24
U
unavailable
9