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Strata CT ACD Supervisor November 2001
Logging In/Out Features
You can program an
SD
button as your
Supvr Auto Log In
for one-touch dialling of the sequence
outlined above see “Supervisor Auto Log In” on Page 22. The
SD
button should be labeled as
Supvr
Auto Log In
.
➤
To cancel Supervisor log in
➤ Press
Log In/Out
at any time.
➤
To log out (Supervisor)
To begin your log out, the Log In/Out LED must be steady red. All Supervisor feature buttons
(
Monitor Agent
,
Queue Status
, etc.) are deactivated after you log out. However, if Agents are
still logged in and you did not end the shift before logging out, the ACD calls are still sent to the ACD
Group. It is not necessary for a telephone to be logged in as Supervisor to allow ACD calls to be sent
to Agent telephones.
Agent Log In/Out
When logged in as a Supervisor, ACD calls do not ring on your telephone; but you can pick up an
ACD call ringing at an Agent's station. If a Supervision telephone picks up an ACD call ringing an
Agent telephone, the call is no longer tracked on ACD MIS reports. You can log into the system as an
Agent. If you log in as an Agent, the telephone cannot operate as a Supervisor station.
Your telephone must have an
ACD Call
button to act as an Agent.
➤ Press the
Log In/Out
...or [PDN] +
#4031
, then hang up.
The Log In/Out LED turns off.
Note Log In/Out only works during an idle or non-ACD
status. If your station is in any other status, the
system ignores your Log In/Out request.
1. Press
ACD Call
, then
Log In/
Out
The ACD Call LED is steady green, the
Log In/Out LED flashes red, and the
LCD prompts you to enter an ID code.
…or
ACD Call
+
#4031
.
NO. 203
ENTER ID CODE