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Installation and User’s Guide
Frequently asked questions — Resetting the handheld
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Why should I generate new keys? How often should this be
done?
• Messages are encrypted when they are sent between your PC
and the handheld. Your handheld can only receive messages
that were sent with the correct encryption. You need to
generate keys to establish the random encryption codes that
enable your PC to communicate with your handheld.
Encryption is used as a security measure to ensure that only
your handheld can receive messages sent from your PC.
• Using the Redirector Settings tool, you can manually generate
keys whenever you wish, or you can set your PC to remind you
to generate keys every month. For maximum security, new
keys should be generated every two to four weeks.
If I get an error message, how can I find out what it means?
• You’ll find a list of possible error messages, and tips for what to
do when you get an error message, in the Desktop Redirector
and Desktop Manager online help files. In either the Redirector
Status or Desktop Manager windows, select Contents under
the Help menu. Then click the Frequently Asked Questions
link.
Resetting the handheld
On rare occasions, the handheld may report an internal handheld
error message, instructing you to press ‘R’ to reset. Doing so will
return the handheld to normal operation after a few minutes. Try
sending yourself a message and check that all the information has
been properly restored in the Status screen.
There is also a reset hole located on the back of the handheld, below
the bottom label. Normally, you will not need to use this method of
reset. However, if the handheld ‘locks up’ (no longer responds
when you press keys or use the trackwheel) you can use this
method to reset the handheld. One end of a paper clip can be