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Installation and User’s Guide
Frequently asked questions — Messages
170
to leave your PC turned on.
•
Is the Desktop Redirector running?
If you are using the
Desktop Redirector to forward your email, verify that it is
running; its icon should be in the Windows SysTray (in the
bottom right corner of your PC). If your company is using
the BlackBerry Enterprise Server to forward your email,
check the Desktop Redirector for possible error messages.
See the Desktop Redirector online help included with the
software for information.
•
Is your handheld in the cradle connected to your PC?
By
default, if the handheld is in the cradle, you will not
receive any messages on your handheld while the Desktop
Software is running. Take the handheld out of the cradle to
find out if the messages are being forwarded properly.
•
Have you created Microsoft Exchange Inbox assistant rules?
If you have set up Inbox assistant rules that move new
messages from the Inbox to another folder, they will not be
forwarded to your handheld because the Inbox assistant
moves them before they are forwarded to your handheld.
To forward email from one of these subfolders, you must
change the folder redirection settings in the Advanced tab
of the Desktop Software’s Redirector Settings tool. See the
online help for more information.
•
Have you set filter rules?
Check the filters in the Redirector
Settings tool to make sure the messages you want to
receive are being forwarded. See the Redirector Settings
online help for information on these filters.
•
Have you set the filter order correctly?
The order that the
filters appear in your list reflects the order that they will be
applied to new messages. Check to see if one of your filters
is preventing desired messages from being redirected to
the handheld.