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Frequently asked questions — Messages
Installation and User’s Guide
169
Messages
Why did I have two messages on my handheld before I turned
on the radio?
• These messages are pre-loaded to help you learn about the
handheld when you first receive it.
Why are my messages not being sent out?
You can tell that messages have not been sent because they have a
clock icon beside them.
• Check that the handheld’s radio has been turned on (select
the TURN WIRELESS ON icon), and check that you are
within range of network coverage (check the coverage
indicator in the Home screen). See page 47 for more
information.
•Check the Network Settings screen to ensure that your
handheld has been activated on the network. If the Status
field in this screen is Pending, call your service provider to
have your handheld activated.
• You can try resending your message. As long as there is a
clock icon beside the message when you resend it, another
attempt is made to transmit the original message. A copy is
not sent. See page 112 for more information on how to
resend messages.
Why am I not receiving all my messages?
There are several reasons why email may not be redirected to your
handheld.
•
Is your PC turned on?
If you are using the Desktop
Redirector to forward your email, your desktop computer
must be on any time you want to receive messages on your
handheld. If your company is using the BlackBerry
Enterprise Server to forward your email, you do not need