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Installation and User’s Guide
Frequently asked questions — Desktop Software
174
messages might not be redirected to your handheld unless you
have specified email redirection from the folder. See the
Redirector Settings online help for more information.
• Check the Filter rules that you have set through the Redirector
Settings tool. If you haven’t set any of your own filters, check
the default filters to make sure they are handling messages to
your preference.
Why does a new mail envelope icon appear in the Windows
SysTray, but my desktop Inbox does not display any new mail?
• The Desktop Redirector communicates with your handheld
over the wireless network through email. This two-way
communication results in delivery acknowledgements arriving
in your Inbox. The email Redirector recognizes these “Relay”
messages, and automatically deletes them. Microsoft Outlook
will notify you of these incoming “Relay” messages, so the
envelope icon will appear in your SysTray even after the
messages have been automatically deleted.
I am a Microsoft Outlook user. How do I synchronize with both
my Outlook Contacts and my company’s Exchange Global
Address List?
If you don’t mind having Global Addresses merged with your
Contacts in Outlook, perform steps 2, 3 & 5. If you wish to keep the
two address lists separate in Outlook, perform steps 1-6.
1. Open Outlook on your PC and select Contacts in the
Mailbox list. Select File>New>Folder. Name your new
folder Global; the entries from the Exchange Address List
will be placed in this folder.
2. Launch the Desktop Manager and double-click the Backup
and Restore tool. Click the Advanced button. You will see
a list of the files currently on your handheld. With the
Address Book file selected, click Clear.
3. In the Advanced window, select File>Import>Addresses....