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Troubleshooting
PN: 1725-36038-001_B.doc 95
Message Description Action
No SVP Server
No DNS IP
Handset unable to perform DNS
lookup for SVP Server, no IP address
for DNS server.
The network administrator must verify
proper DHCP server operation.
No SW Found
A required software component has
not been identified.
Check that the handset license type has
a corresponding entry in the
slnk_cfg.cfg file.
Check that the pd11sid.bin and
pi110000.bin entries exist in under this
license type in the slnk.cfg.cfg file.
Not Installed!
A required software component is
missing.
Check that all required software files
are on the TFTP server, if over-the-air
downloading is being used. If the error
repeats, contact Polycom Technical
Support.
Press END The far end of a call has hung up. Hang up the near end.
Press END to quit
The handset is waiting to acquire
bandwidth required for voice
communication.
Press END or wait until bandwidth is
available.
Registering
The handset has completed
initialization of the SIP application and
is attempting to register lines to the
SIP proxy servers.
If registrations are failing, the phone can
stay in this state for a considerable
length of time. After the phone leaves
this state, press the LINE key to view
what lines have failed to register.
Ensure usernames and passwords
have been entered in administrative
menus for registrations that have failed
and that proxy information is correct in
the SIP configuration files.
RTP Open Failed
The handset attempted to open an
RTP port for audio but was
unsuccessful.
Verify that SpectraLink 8000 SVP
Server capacity has not been
exceeded.
Select License
The correct protocol has not been
selected from the license set.
Using the Admin menu, select one
license from the set to allow the phone
to download the appropriate software.
Server Busy
Handset is attempting to download
from a TFTP server that is busy
downloading other devices and
refusing additional downloads.
None, the handset will automatically
retry the download every few seconds.
SIP Login
Prompt for login information –
username and password.
At power-on initialization, no username
was detected in the admin menu items
for SIP registrations. Enter a valid
username and password for an existing
SIP configuration file.
Skt Open Fail
Socket open fail. Occurs when the
handset attempts to open a connection
to the proxy server but fails.
Verify that SpectraLink 8000 SVP
Server capacity has not been
exceeded.