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Troubleshooting
PN: 1725-36038-001_B.doc 93
Message Description Action
Multiple SVP Reg
yyy.yyy.yyy.yyy
y…y = SVP IP address
Handset received responses from
multiple SVP Servers; displays IP
address of one responding SVP
Server.
This can happen if the handset has
been reconfigured to use a different
SVP server and then powered on
before the previous server has had time
to determine that the handset is no
longer connected to it. The problem
should go away after about 30 seconds.
Must Upgrade
SW!
Handset software is incompatible with
hardware.
Download new software from the
Polycom website per Software
Maintenance.
Net Busy
xxxxxxxxxxxx
x…x = AP MAC address.
Handset cannot obtain sufficient
bandwidth to support a call; displays
MAC of failing AP.
Try the call again later.
No DHCP Server
Handset is unable to contact the
DHCP server.
Check that DNCP is operational and
connected to WLAN or use Static IP
configuration in the handset.
No ESSID
Attempted to run Site Survey
application without an ESSID set.
Let handset come completely up.
Statically configure an ESSID in the
Admin menu.
No Func Code
Handset software download files are
incorrect or corrupted.
Reconfigure the handset to gain access
to the WLAN and download new code.
No Host IP
The handset is configured for “static
IP” (as opposed to “use DHCP”) and
no valid host IP address (the handset’s
IP address) has been entered.
Enter a valid IP address in the
configuration settings or change to “use
DHCP.”
No IP Address Invalid IP.
Check the IP address of the handset
and reconfigure if required.
No SIP DHCP
DHCP is configured but no valid SIP
option 43 was found.
Check DHCP configuration for option 43
and reconfigure if required.
No Net Access
Cannot authenticate / associate with
AP.
Verify the AP configuration.
Verify that all the WEP settings in the
handset match those in the APs.
No Net Found
No APs
Handset cannot find any APs
This indicates any of the following:
No radio link. Verify that the AP is turned on.
No ESSID: Auto-learn not supported
(or) incorrect ESSID.
Verify the ESSID of the wireless LAN
and enter or Autolearn it again if
required.
AP does not support appropriate data
rates.
Check the AP configuration against
Configuration Guide for AP.
Out of range.
Try getting closer to an AP. Check to
see if other handsets are working within
the same range of an AP. If so, check
the ESSID of this handset.